Twitter authorisation not working?

[Jill Walker Rettberg]

Hello! I can’t get the Twitter authorisation to work. I’m definitely logged into Google and Twitter, and I tried Safari, which doesn’t even show an error message, and Chrome, which shows this error message:

I’m trying to follow the Futurelearn Social Media Analytics course, and the error message appears when I get to step 5 in this guide: http://external-apps.qut.edu.au/futurelearn/resources/dm/exercise1/index.html.utf8

I’d be grateful for any help – is this happening to everyone, or is there a problem with my setup?

[mhawksey]

Hi Jill,

Not seen this one before. My thoughts are either it was a temporary issue with google servers or if your network is firewalled or your anti-virus software is interrupting the request. If you are still having problems are you able to try the setup using a different network connection?

[Jill Walker Rettberg]

Thanks for your response, Martin. It still doesn’t work, which is bizarre because I have tried

– using Safari, on a mac, home network
– using Chrome, on a mac, home network
same at work in case of proxy/VPN
– using Firefox on a windows machine, work network

And in the class 7 students all managed to get it to work on windows like me (uni computers) and on a mac like I have personally. No problems with the browsers, network, anything.

So it seems the only thing left is that my accounts are messed up somehow? Here is a screenshot of how it works, first in safari (no error message just empty screen) and then Chrome (error msg).
http://screencast-o-matic.com/watch/cbejX26w1J

[mhawksey]

Hi Jill – thanks for trying different things and making the recording. Really puzzled by this one so asked some folks in our G+ community to see if they can help https://plus.google.com/+MartinHawksey/posts/MSGNBonfVSb

I’ll post here if there are any suggestions

[Jill Walker Rettberg]

I set up a completely new google account, and the Twitter authorisation now works, with the new google account, same Twitter account. So there must have been something about my regular google account. I have no idea what that might be though.

[mhawksey]

Hi Jill – thanks for persisting and leaving a note about the issue/solution. I’ve never seen before and it’s useful to know in case others have an issue. Hope you enjoy the socmed course

[karensmudgersmith]

Hi,

I’m studying the FutureLearn SocMed course and am at the point when I’m working on the data collection exercise using TAGS but
I seem to be having an issue, using Chrome on Apple I’ve set everything up as per the instructions, gone to run my query, TAGS – run now – keeps asking to set up Twitter access, which I have, several times – keep getting the success Twitter has authenticated page – go back to TAGS – run now and it tells me I need to set up Twitter access. Keeps going round like this, any ideas?

thanks!

[karensmudgersmith]

Hi,

me again, managed to get it all sorted, thanks to the hubby – IT genius!

[Jill Walker Rettberg]

Glad you got it sorted! What did you end up having to do?

[mhawksey]

Hi Karen – glad you got it sorted. Any suggested improvements always welcome. Hope you are enjoying the course 🙂

Martin

[Ron Demichele]

It is interesting to read your blog post and I am going to share it with my friends.

Herbew Fentos

[Author]

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